Edition: terms-2026-11 · Effective: 30.10.2026
These Terms and Conditions (the "Terms") govern your use of the GREM platform at https://grem.capital, its dashboards, mobile applications and related services (the "Platform"). The Platform is operated by GREM CAPITAL LIMITED, a company registered under the laws of England and Wales, registration number 14177574, registered address: 54 Kestrel Avenue, London, England, SE24 0EB ("GREM", "we", "us").
1.1. Your agreement with us (the "Agreement") consists of:
(a) these Terms;
(b) the Platform Services Offer, which sets out the plans, prices, payment and renewal of paid services;
(c) the GREM Partner Agreement, which governs cooperation between Members, transactions, commission distribution and the GREM Referral Programme, once you accept it;
(d) the Agency Terms of Service, if you create or join an Agency;
(e) any agreement you conclude for a specific property on the Platform (Commission Split Agreement, GREM Developer Agreement, GREM Agency Agreement with the Owner);
(f) the Privacy Policy and the GDPR Compliance page.
1.2. If these documents conflict, the agreement for a specific property prevails over the GREM Partner Agreement, the GREM Partner Agreement prevails over the Agency Terms of Service, and each of them prevails over these Terms. Matters of price and payment for Platform services are governed by the Platform Services Offer.
1.3. You accept these Terms when you register on the Platform by ticking the acceptance box. The Platform records the edition of the Terms, the date, time and IP address of acceptance.
1.4. This Agreement is the entire agreement between you and us regarding its subject matter and supersedes all prior agreements and understandings between us on that subject.
2.1. Registration and browsing listings are free. You must provide accurate information and keep it up to date.
2.2. If you register on behalf of a company, you confirm that you are authorised to bind that company to the Agreement.
2.3. You keep your login details secure and disclose them only to persons acting for you. You are responsible for all use of your account, including any costs incurred, until you notify us at support@grem.capital that your account has been compromised.
3.1. The Agreement applies from your registration until your account is closed under Section 10.
3.2. Paid plans are purchased for a monthly or annual billing period and renew automatically for the same period unless you switch off renewal in your dashboard before the end of the current period, as set out in the Platform Services Offer.
During the term of the Agreement you warrant that:
(a) you hold all licences, registrations or accreditations required in your country to sell, let or advertise the properties you list on the Platform;
(b) you are entitled to sell or let every property you list, under a mandate from its owner or as its owner, developer or management company;
(c) you will not make any statement to your clients that contradicts paragraphs (a) and (b);
(d) you will comply with your obligations under Section 6.
5.1. You remain the owner of the content you upload (photographs, descriptions, plans, documents, audio and video). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, translate, publish and distribute that content on the Platform, in the GREM Network, on social media and in GREM Marketing, for the purpose of providing the services and promoting your listings. The licence lasts while the content is on the Platform and for a reasonable period afterwards to complete campaigns already running and to meet legal retention obligations.
5.2. You are solely responsible for the content of your listings and for any errors or omissions in them. We act as the host and publisher of the content.
5.3. We may, at our reasonable discretion, remove, suspend or require changes to any listing that in our reasonable opinion breaches Section 6.
5.4. Images altered with AI tools (for example, virtual staging) must be marked as such so that clients understand they are not photographs of the property in its current condition.
6.1. You will:
(a) upload listings only yourself or through a person you have authorised and who has accepted the Agreement;
(b) promptly comply with any instruction from us to remove, change or update a listing that breaches this Section;
(c) inform any person whose personal data you provide to us that their data will be processed under our Privacy Policy;
(d) ensure that any statement, content or material you provide to us or upload to the Platform is lawful, is not used for an improper purpose, is not misleading or deceptive (including about the agency or agent responsible for the sale or letting of the property), is not defamatory or fraudulent and does not infringe anyone's intellectual property rights;
(e) comply with all applicable laws, including real estate, consumer protection, advertising, anti-money-laundering, tax and data protection laws, and with any rules on disclosure and payment of commissions;
(f) use personal data obtained through the Platform, including client enquiries, only to contact the person about the specific property or request they were interested in, unless that person has given separate consent;
(g) treat our employees, contractors and other Members with courtesy and not threaten, harass, abuse or repeatedly contact them without need;
(h) not use our registered or unregistered trademarks without our prior written consent, and not suggest any connection between your brand and ours other than that of a Platform user;
(i) not create fictitious requests, reviews, accounts or listings, and not manipulate ratings, the matching system or the referral programme;
(j) not list a property under an Agency's account unless that Agency holds the authority to sell or let it.
6.2. Only one Agency Subscription may be held per Agency, unless we agree otherwise in writing.
7.1. We use reasonable care and skill to keep the Platform available and working without interruption, but we cannot guarantee that it will be free of technical failures or delays.
7.2. We may change, improve or discontinue Platform features. If a change materially reduces your rights, we will give you at least 30 days' notice by e-mail, and you may terminate the Agreement during that period.
7.3. We send you service messages about your account, listings, leads, transactions and payments. With your consent, or where the law allows it for existing customers, we may also send you information about our products and those of our partners by e-mail, SMS, push notification or other electronic means. You may unsubscribe from marketing messages at any time via the link in the message or in your dashboard settings.
8.1. We may amend these Terms. We will give you at least 30 days' notice of any amendment by e-mail and in your dashboard before it takes effect.
8.2. If an amendment materially changes your rights or obligations to your disadvantage, you may terminate the Agreement before the amendment takes effect. Otherwise, continued use of the Platform after the effective date means you accept the amended Terms.
9.1. Without prejudice to our other rights, we may suspend your account or listings, or terminate the Agreement, if:
(a) any amount you owe us is more than 30 days overdue;
(b) any of your warranties under Section 4 is untrue;
(c) you materially breach the Agreement (any breach of Section 6 is a material breach);
(d) you breach the Agreement in any other way and do not remedy the breach within 7 days of our notice;
(e) you become insolvent, enter into bankruptcy, liquidation, administration or an arrangement with your creditors, or a receiver or administrator is appointed over any of your assets;
(f) required by a decision of a competent authority.
9.2. During a suspension you remain liable for subscription and service payments until the end of the paid period or the termination of the Agreement.
10.1. You may close your account at any time in your dashboard or by writing to support@grem.capital. You may also terminate the Agreement immediately if we materially breach it, or breach it in another way and do not remedy the breach within 7 days of your notice, or if we become insolvent, or if we suspend your listings under Section 9 for 30 days or more.
10.2. Termination does not release you from payments that fell due before termination. Amounts payable on termination are due within 30 days of the notice of termination.
10.3. Obligations under the GREM Partner Agreement and the property agreements, including client protection and commission payments for clients passed before termination, survive termination.
10.4. We may refuse to enter into a new agreement with you if we previously terminated an agreement with you for breach.
11.1. Nothing in the Agreement limits liability for death or personal injury caused by negligence, for fraud or for any other liability that cannot be limited by law.
11.2. Subject to clause 11.1, neither party is liable for indirect or consequential loss, including loss of opportunity, revenue, data or profit. Our total liability under the Agreement is limited as set out in the Platform Services Offer.
11.3. Each party must take reasonable steps to mitigate any loss it suffers. Neither party is liable to the extent a loss is caused by the other party's breach or negligence, or by events beyond its reasonable control, including viruses or failure of hosting providers.
11.4. You indemnify us and our officers, employees and agents against any liability, damages, costs and expenses (including reasonable legal fees) arising from third-party claims relating to content or material you upload or provide, or to any other act or omission of yours in using the Platform.
11.5. Each indemnity is a continuing obligation, separate from your other obligations, and survives termination of the Agreement.
12.1. You may not assign the Agreement without our prior written consent, which we will not unreasonably withhold.
12.2. We may assign the Agreement to a company of the GREM group, including a Local GREM Company as defined in the GREM Partner Agreement, and will notify you of the assignment.
13.1. No delay or failure by either party to enforce any provision of the Agreement is a waiver of it.
13.2. If any provision of the Agreement is invalid, unenforceable or illegal, it ceases to have effect to that extent; the remaining provisions remain in force.
13.3. The rights and remedies under the Agreement are in addition to the rights and remedies provided by law.
13.4. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Agreements settled by a Local GREM Company are governed by the law of that company's country, as stated in those agreements. If you are a consumer, you keep the protection of the mandatory laws of your country of residence.
13.5. The binding language of these Terms is English. Translations are provided for convenience.
| Topic | Address |
|---|---|
| Account, Platform, plans and payments | support@grem.capital |
| Partner Agreement, commission sharing, payouts | partners@grem.capital |
| Claims and formal notices | legal@grem.capital |
